PRIVACY POLICY – FLUFFYPETT

Last updated: September 23, 2026

FluffyPett respects your privacy and handles your personal data with care. In this Privacy Policy, we explain which personal data we collect, why we use it, which parties we may share data with, and what rights you have.

1. WHO IS RESPONSIBLE FOR YOUR DATA?

FluffyPett is responsible for the processing of personal data through our online store.

Company name: FluffyPett
Address: Gestelseweg 42, 5216 VA 's-Hertogenbosch, The Netherlands
Email: support@fluffypett.com
Phone: +31 85 212 7606
Chamber of Commerce (KVK) number: 42165693
VAT number: NL005549224B29

2. WHAT PERSONAL DATA DO WE PROCESS?

Depending on how you use our website, we may process the following personal data, among other information:

• Name and contact details, such as your address, email address, and phone number;
• Billing and delivery details;
• Order information, such as products ordered, order number, returns, and order history;
• Payment and transaction information. Full payment card details are generally processed by our payment providers and are not stored directly by FluffyPett;
• Account information when you use a customer account;
• Messages and other information you provide when contacting us;
• Technical data, such as IP address, browser type, device information, and cookie data;
• Information about how you use our website, such as pages visited and interactions with our online store.

3. WHAT DO WE USE YOUR DATA FOR?

We process personal data for purposes including:

• Processing and fulfilling your order;
• Arranging payment, shipping, and delivery;
• Handling returns, withdrawals, and refunds;
• Answering questions and providing customer service;
• Managing and securing our online store;
• Preventing and investigating fraud and misuse;
• Complying with legal and administrative obligations;
• Sending marketing communications where legally permitted;
• Measuring and improving our website;
• Displaying and measuring advertisements when you have given your consent.

4. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR DATA?

Depending on the processing activity, we rely on one or more of the following legal bases under the GDPR:

Performance of a contract:
When processing is necessary to process, pay for, ship, or deliver your order, or to handle a return.

Legal obligation:
When we are required to process or retain certain data to comply with legal obligations, for example for our administrative records.

Legitimate interest:
When processing is necessary for a legitimate business interest, for example for security and fraud prevention, provided that your privacy interests do not override those interests.

Consent:
When consent is legally required, for example for the placement or use of tracking and advertising technologies. You may withdraw your consent at any time.

5. SHOPIFY AND OTHER SERVICE PROVIDERS

Our online store is technically supported by Shopify. Shopify may process personal data for the operation, security, and provision of the online store services.

In addition, where necessary, we may share personal data with categories of service providers such as:

• Payment service providers;
• Fulfilment partners;
• Carriers and logistics service providers;
• IT and hosting service providers;
• Customer service and communication service providers;
• Administrative and professional service providers;
• Advertising and analytics platforms, where consent is required and has been obtained.

We only share personal data to the extent necessary for the relevant purpose or when we are legally required to do so.

6. SHIPPING AND FULFILMENT

To process and deliver orders, necessary personal data, such as your name, delivery address, contact details, and relevant order information, may be shared with our external fulfilment partner and the carriers involved.

This is done only to the extent necessary to process, ship, and deliver your order.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Functional cookies may be necessary for the proper functioning of the online store, for example to remember products in your shopping cart and to ensure the website operates securely.

Depending on your cookie preferences, analytics and marketing technologies may also be used.

For tracking and marketing technologies that require consent, we ask for your consent in advance.

You may refuse consent or change your cookie preferences at a later time.

8. META PIXEL AND ONLINE ADVERTISING

When you have given your consent, we may use Meta Pixel and similar advertising technologies.

These technologies may process information about your use of our website, such as pages visited, interactions with the online store, device information, and information about certain events, for example viewing a product or completing a purchase.

We use these technologies to measure advertising performance, create audiences, and make advertisements more relevant.

Tracking and advertising technologies that require consent are only used after valid consent has been obtained.

You can withdraw your consent through our cookie settings.

9. MARKETING

When you subscribe to marketing communications, we may use your contact details to send you, for example, news, offers, or information about our products, to the extent permitted by law.

You may unsubscribe at any time using the unsubscribe option in our marketing messages or by contacting us at support@fluffypett.com.

10. INTERNATIONAL TRANSFERS OF PERSONAL DATA

Some service providers or fulfilment partners may be located outside the European Economic Area (EEA).

When personal data is processed or transferred outside the EEA, we ensure that a valid legal basis and, where required, appropriate safeguards are used in accordance with applicable privacy laws.

11. HOW LONG DO WE RETAIN YOUR DATA?

We do not retain personal data for longer than necessary for the purpose for which it was collected.

Certain data is subject to statutory retention periods, for example data relating to our financial and tax records.

Other personal data is deleted or anonymised when it is no longer necessary, unless we are required to retain it for longer due to a legal obligation, dispute, or other valid legal reason.

The specific retention period may therefore vary depending on the category of personal data and the purpose for which it is processed.

12. SECURITY

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, and unauthorised disclosure.

However, no method of electronic storage or transmission over the internet can guarantee absolute security.

13. YOUR PRIVACY RIGHTS

Under the GDPR, depending on your circumstances, you may have various rights regarding your personal data, including:

• Right of access;
• Right to rectification;
• Right to erasure;
• Right to restriction of processing;
• Right to object;
• Right to data portability;
• Right to withdraw consent where processing is based on consent.

Would you like to exercise any of these rights? Please contact us at:

support@fluffypett.com

We may ask you to provide additional information where necessary to verify your identity.

14. COMPLAINTS

If you have any questions or complaints about how we handle your personal data, please contact us first at support@fluffypett.com.

You also have the right to lodge a complaint with the competent supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, technologies, or legal obligations change.

The most current version will be published on our website. The date on which this Privacy Policy was last updated is shown at the top of this page.

16. CONTACT

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:

FluffyPett
Gestelseweg 42
5216 VA 's-Hertogenbosch
The Netherlands

Email: support@fluffypett.com
Phone: +31 85 212 7606 (WhatsApp)
Chamber of Commerce (KVK) number: 42165693
VAT number: NL005549224B29