FREQUENTLY ASKED QUESTIONS

Orders are shipped within 1 to 2 business days. The average delivery time in the Netherlands & Belgium is 5 - 6 business days. 

As soon as your order has been shipped, you will automatically receive an email with a Track & Trace link to follow your package.

Shipping costs are calculated at checkout. Shipping is FREE for the Netherlands & Belgium.

First, check your Track & Trace link. If the status does not change for more than 5 working days, please contact our customer service.

You have a 14-day cooling-off period to return your order. 

The return costs are at the customer's expense, unless the product is damaged or incorrectly delivered.

We accept iDEAL, Klarna, Bancontact, Credit Card (Visa, Mastercard, American Express, Maestro), Union Pay, Shop, Google Pay and Apple Pay.

Yes, all payments are processed via a secure SSL connection and a certified payment provider.

Yes, immediately after placing your order, you will automatically receive a confirmation email with the invoice.

Yes, if available at checkout, you can use post-payment options such as Klarna.